Shipping & Returns

Shipping

Orders are normally processed within 1–2 business days, excluding weekends and holidays. You will receive a shipping confirmation email with tracking information when your order leaves our facility.

Standard U.S. shipping is estimated to arrive within 3–7 business days after the order ships. Processing time and shipping time are separate. Delivery dates are estimates, not guarantees, and may be affected by carrier delays, severe weather, holidays, or an incomplete or incorrect delivery address.

Please review your shipping address before placing your order. If you need to request an address change, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or shipped.

Returns

We accept eligible returns requested within 30 days of delivery. To qualify, the MEC Mini must be unused, in its original condition, and returned with its original packaging. A receipt or other proof of purchase is required. Used items are not eligible for return.

To start a return, email lionealcompany@gmail.com with your order number and reason for the return. Do not send an item before receiving approval and instructions.

Approved returns should be mailed to:
LIONEAL COMPANY
1753 N 56th St
Milwaukee, WI 53208

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are not refundable. We recommend using a trackable shipping method.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us promptly with your order number and clear photos of the item and packaging so we can review the issue and make it right.

Refunds

We will notify you after we receive and inspect your return. If approved, the refund will be issued to the original payment method. Please allow up to 10 business days after approval for your bank or card issuer to post the refund. If more than 15 business days have passed since approval, contact us.

Exchanges

To exchange a color, request a return for the original item and place a new order after the return is approved. Product availability is not guaranteed.

This policy does not limit any rights that cannot be excluded under applicable consumer-protection law.